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Benefits of Business Process Outsourcing

8 September 2021

BPO (Business Process Outsourcing) is a concept that describes the use of related services by external professional suppliers instead of self-deployed enterprises in the organizational structure (in-house). This is considered a big step to help businesses solve the difficult problem of reducing costs, increasing competitiveness, and focusing on core business.

In Vietnamese, BPO is called by many different names. In recent years, BPO is no longer a new concept and is becoming one of the developed industries in the Vietnamese market. In Decision No. 1755/QD-TTG of the Prime Minister, it was determined that the business process outsourcing (BPO) industry plays an important role in making Vietnam become a strong country in the field of information and communication technology.

Benefits of Business Process Outsourcing

Benefits of Business Process Outsourcing

WHY DO BUSINESSES NEED BPO SERVICES?

In the context that the global Covid epidemic is still not under control, the trend of economic integration poses many challenges for many businesses in continuously enhancing competitive advantages, optimizing combined resources. with cost-cutting. In that context, maintaining activities that are not in the professional field of the business but account for a significant investment in personnel, equipment, and management issues. So how do businesses always gain the initiative in this fierce competition?

Outsourcing a partner specializing in providing document digitization services, outsourcing, data entry services, data processing, etc. is considered an effective solution to help businesses focus on their core business.

Benefits of Business Process Outsourcing

Benefits of Business Process Outsourcing

BRINGING COMPREHENSIVE EFFICIENCY TO YOUR BUSINESS

Provide access to human resources, processes, new technology trends, and best practices

Save redundant time in business processes, help businesses focus on exploiting business strengths, improving the company’s overall competitiveness

Allows businesses to maintain control over projects, making management easy

Optimize costs, reduce risks, increase productivity as well as the ability to handle professional problems

Benefits of Business Process Outsourcing

Benefits of Business Process Outsourcing

RISKS FROM BPO SERVICES ?

Allowing an external third party to participate in business processes is a strategic decision. However, this method contains potential risks such as technological pressure, quality of service or confidentiality, and integrity of information. Therefore, before deciding to use business process outsourcing services, managers need to evaluate and choose a BPO service provider that possesses the following important factors:

  • The process to meet security and quality standards
  • Continuously improve the process
  • Ensure system availability ability to innovate and expand in each service provided
  • The linkage between businesses and BPO service providers
  • Plans to ensure business continuity

Outsourcing operations is and will become an inevitable trend for organizations and businesses. FSI-BPO is proud to meet the necessary and sufficient conditions for a specialized BPO service provider. With each specific requirement, FSI-BPO will analyze and propose the most optimal solutions to help increase added value for customers.